# Pediatrix Caribbean > Pediatrix Medical Group (PMG), Caribbean Region — Neonatal & Pediatric Intensive Care, Newborn care, and Adult & Pediatric Emergency Rooms across Puerto Rico since 1992. ## Contact - Address: 696A Calle Cubitas, Guaynabo, PR 00969 - Phone: 787-999-0753 - Email: inquiries@pediatrixcaribbean.com - IT Support: helpdesk@pediatrixcaribbean.com - Language: English ## Active hospital locations - Ashford Hospital, San Juan, PR - Hospital San Lucas, Ponce, PR - Hospital Ryder, Humacao, PR - Pavia Arecibo, Arecibo, PR ## Services - Neonatal Intensive Care Units (NICUs): We specialize in providing advanced medical care for premature and critically ill newborns. Our NICUs are staffed by a team of neonatologists, nurses, and support staff who are trained in managing complex medical conditions in newborns. - Pediatric Intensive Care Units (PICUs): Our PICUs are dedicated to providing specialized care for children facing severe illnesses, injuries, or complex medical conditions. Our team of pediatric intensivists and healthcare professionals is skilled in delivering advanced treatments and therapies in a nurturing and supportive environment. - High-Risk Deliveries and Cesarean Sections (C/S): We have expertise in managing high-risk deliveries, including those involving medical complications or fetal distress. Our team of healthcare professionals is trained to assist in these situations and provide the necessary medical interventions to ensure the safety of both the mother and the newborn. - Adult and Pediatric Emergency Rooms: Our emergency rooms are equipped to handle urgent medical situations for both adults and children. Our experienced emergency medicine physicians and healthcare professionals provide prompt and comprehensive care for a wide range of medical emergencies, ensuring timely diagnosis, treatment, and support. - Pediatric Hospitalist Services: We offer dedicated pediatric hospitalist services, which involve the coordination and management of comprehensive medical care for children during their hospital stay. Our hospitalists collaborate closely with other specialists to ensure continuity of care and optimal outcomes. - Newborn Care: The goal of newborn care provided by Pediatrix Medical Group is to promote the well-being and healthy development of newborns, detect and address any potential health issues promptly, and equip parents with the knowledge and support they need, by providing services like: ## Main pages - [Home](https://www.pediatrixcaribbean.com/): Adult and Pediatric Emergency Rooms - [Services](https://www.pediatrixcaribbean.com/services): NICU, PICU, high-risk deliveries, emergency rooms, hospitalist, newborn care - [About](https://www.pediatrixcaribbean.com/about): our story since 1992 and the medical team - [Billing](https://www.pediatrixcaribbean.com/billing): online bill pay and billing FAQs - [Careers](https://www.pediatrixcaribbean.com/careers): open positions - [Contact](https://www.pediatrixcaribbean.com/contact): get in touch ## Billing FAQ ### Can I pay my bill on-line? Yes, please click on the link to pay your bill on-line, and you will be redirected to our secure Bill Pay website (gateway.ezpaycenters.net/pediatrix/). Please have your statement available and locate the Identification Number on the left of the statement under Responsible Party to easily pay your bill. ### Can I speak to someone about questions about my bill? Yes, if you received a Pediatrix bill/statement and have questions, please call Patient Services at 787-999-0753. Representatives are available Monday – Friday from 8:00 am – 8:00 pm EST to answer your questions. ### Can my Pediatrix physician's office answer questions about my bill? No, if you have questions about a bill received from Pediatrix, please do not contact your physician's office since their staff does not manage the billing. Instead, contact Patient Services to answer questions regarding your charges, insurance processing and payment options. ### What if I received a bill, but expected my insurance to cover the charges? There are a few reasons your insurance company may not pay your entire bill. The most common insurance denials on claims are because: your insurance company needs additional information from you; you were not covered by your insurance plan on the date of service; no authorization/referral is on file for the service(s) you received; the service(s) you received are not covered under your plan; the insurance information recorded at the time of service was inaccurate, incomplete or outdated. Please contact your insurance company before calling Pediatrix Patient Services to understand why charges were not covered. If you still need assistance from Pediatrix, please contact Patient Services if you have specific questions regarding your claim denial. ### Why isn't my balance updated to show that I made a payment? If you made a payment during online check-in or at your physician's office, your balance usually will not change immediately. We need time to post your payment to your account before your balance will change. Please contact Pediatrix Patient Services at 787-999-0753 if your payment is not accurately reflected after 14 days. ### I received a bill from Pediatrix, but don't recall receiving services from a Pediatrix clinical provider. Why? Pediatrix doctors and health care professionals treat patients at Pediatrix-owned practices as well as in hospitals, surgery centers and outpatient facilities that are not owned by Pediatrix. If you received care from a Pediatrix doctor at a hospital, surgery center or outpatient facility that is not owned by Pediatrix, you should expect to receive a bill from that facility as well as a separate bill from the Pediatrix doctor who treated you there. The medical bill from Pediatrix will include only the charges for the services provided to you by the Pediatrix doctors and their staff of professionals, and the facility bill should be for additional services provided to you by the facility staff. ### What is the refund policy? If a patient is owed a refund due to an overpayment, a refund check will be sent by mail to the address on the patient's account. For questions about a refund due, please contact Patient Services. Representatives are available Monday – Friday from 8:00 am – 8:00 pm EST to answer your questions at 787-999-0753. ### What should I do if I cannot pay my bill? If you are experiencing personal financial difficulty and cannot pay your bill, please call Patient Services at 787-999-0753. Representatives are available Monday – Friday from 8:00 am – 8:00 pm EST.